FAQ


Problems importing from Internet Banking...Probe Cash Book

If you are having problems with importing the csv download file from your Internet Banking an upgrade is available to download which should fix this error.


Reports Not Printing - Error 339 - Component CRViewer.dll...

or one of its dependencies not correctly registered.
This error may occur with printing reports after installing Probe software on a computer running Windows Vista. The following procedure should fix the error.

  • From Windows Vista click on the Start button.
  • Select All Programs, Click on Accessories and RIGHT click on Command Prompt and select Run as Administrator
  • You will need to change the application path to the appropriate program by typing one of the following commands at the command prompt.

    cd C:\Program Files\Probe Cash Book

    cd C:\Program Files\Probe Invoicing

    cd C:\Program Files\Probe Payroll

    For Probe Cash Book the command prompt should appear as follows. Press the enter key.
    Note for 64 bit Computers the path will be C:\Program Files (x86)\...

Command Prompt

  • Then type regsvr32 crviewer.dll, and press the enter key.

regsvr32 crviewer.dll

  • You should then get the following message...

Succeeded

  • Click ok and close the command prompt window.
  • The error should now be fixed.

GST Rate Change...Probe Cash Book

The GST rate changes to 15% on the 1st October 2010.

  • Version 2.4.6 allows you to change the GST rate from the Master Details. However, an upgrade is available to download which has some cosmetic changes to the GST report and also now prompts you for the correct GST rate.
  • Any GST Rate change adjustments must be calculated manually, and these can be entered in the September GST Return under either the "Other Income Adjustment" or "Other Expenses Adjustment" as the case may be.
  • If your GST return period spans the 1st October 2010, you will need to set up a GST period to 30 September and a GST period for the balance of the GST period. These figures from the separate GST reports will need to be combined on the Inland Revenue Department's GST form.
  • Before you start processing any transactions from 1st October 2010, you will need to change the GST rate to 15%.

GST Rate Change...Probe Invoicing

The GST rate changes to 15% on the 1st October 2010.

  • Version 2.0.1 allows you to change the GST rate from the Master Details. However, an upgrade is available to download which now prompts you for the correct GST rate.
  • Before you start processing any transactions from 1st October 2010, you will need to change the GST rate to 15%.
  • If your need to issue a credit note after 1st October with a GST rate of 12.5% you can change the GST rate back while you process that transaction. Remember to change the rate back immediately to avoid the incorrect rate being applied to other invoices.

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